Most businesses have been living in the new COVID-19 remote work posture for at least two months. That is long enough to have accumulated “lessons learned” in order to prepare for future challenges. Here are a few of those lessons learned and how they affect the provision of network solutions in Central Florida.
Testing Needs to be Constant
For most smaller businesses and even a few larger corporations, shifting to mostly or all remote work posed several IT challenges. While the majority of these were easily addressed, the fact they were issues stressed the need for constant testing and development of contingency plans should “business as usual” be disrupted. This is particularly true if the COVID-19 virus will be an ongoing health issue.
Remote Work Got a Huge Boost
Because work from home was largely a success and the threat of COVID-19 still looms, remote work will continue to gain acceptance and that will change the face of the traditional workspace. It also will alter central Florida network services’ strategies to address security and provide employees with the tools they need to get work done.
Incident Response Has Changed
Whether the incident was an end user problem or a serious breach of network security, mass remote use has changed how IT personnel approach management issues. Those new processes, procedures and protocols need to be incorporated into risk management, contingency and business continuity plans.
IT Budget Need Modification
New ways of working, IT security challenges, ne approaches to incident response, equipment, all mean IT budgets will need to be modified to reflect the “new normal.” Adhering to the old projections or buying equipment that was relevant last January but is questionable under the remote work model just wastes money, time and equipment.
Procurement is Streamlined
The general formula for remote, from-home work is that it takes at least a day from the point of a request being made for everyone necessary to contribute. For emergency purchases, streamlined procurement processes must be developed as does a deployment plan that focuses on timeliness as much as getting the right solution.
New Rules of Engagement
Because of the suddenness of the pandemic reaching the USA, arranging security for temporary work-from-home was “managed chaos.” This meant that many network security risks were addressed as they were discovered. Over time, new security protocols have been developed and many of them are here to stay. That means new user rules must be documented and made into standard operating procedures.
As the country emerges from the pandemic, many things will get back to normal, but many, particularly pertaining to network management have been permanently altered.
In finding optimum network solutions in Central Florida, it is paramount that network administrators understand this reality and adapt accordingly.